FAQ
About the Service
Q. Who is eligible for this service?
A. This service applies to those who use JAL flights to leave Japan (Tokyo International Airport and Narita International Airport) and enter the United States or the Republic of Singapore.
Please note that those who use Tokyo International Airport or Narita International Airport for international flight transfers are not eligible to purchase. Those who transfer in the United States or the Republic of Singapore are also not eligible to purchase. Those who use flights operated by other airlines, including JAL's codeshare flights, are not eligible to purchase.
Q. What is the process for using this service?
A. The process for this service is as follows:
1) Please order the item from this website at least 48 hours before the scheduled departure time of your flight. When placing your order, please provide your flight number, date and time of departure, and the airport you will be using.
2) The item will be delivered to the JAL ABC counter (departure lobby) at Tokyo International Airport and Narita International Airport on your departure day. Please make sure to arrive at the JAL ABC counter (departure lobby) at the departure airport at least 3 hours to 1 hour before the scheduled departure time. You must check and collect the purchased item yourself at the JAL ABC counter (departure lobby). Please present your photo ID at the JAL ABC counter (departure lobby).
3) After confirming and receiving the item, please check it in as checked baggage at the departure check-in counter or an automatic baggage check-in machine. The item cannot be carried on board.
4) The purchased items will be returned as checked baggage at the arrival airport, so please remember to pick them up.
Q. Can I use this service on flights to countries other than the United States and Republic of Singapore?
A. Wagyu beef purchased in Japan can only be brought into the United States and the Republic of Singapore as baggage. This service is not available for flights to other countries.
Q. Can I use this service if I am transferring through Haneda or Narita Airport?
A. Those who use Tokyo International Airport or Narita International Airport for international flight transfers are not eligible to make a purchase.
Q. Can I use this service if I am transferring through United States or Republic of Singapore?
A. Individuals who are transferring in the United States or the Republic of Singapore are not eligible to purchase this item.
Q. Can I use this service on flights operated by airlines other than JAL?
A. Individuals who use flights operated by other airlines, including JAL's codeshare flights, are not eligible to make a purchase.
Q. Can I use this service on JAL codeshare flights operated by other airlines?
A. Individuals who use flights operated by other airlines, including JAL's codeshare flights, are not eligible to make a purchase.
Q. Where will the item be delivered?
A. The item will be delivered to the JAL ABC counter (departure lobby) at Tokyo International Airport or Narita International Airport, not to the billing address you registered when placing your order. You must check and receive the purchased item yourself from 3 hours to 1 hour before the scheduled departure time.
Please note that this is not a cross-border e-commerce service and does not include direct overseas delivery.
Q. I forgot to receive the item before boarding.
A. If the item is not picked up at least one hour before the scheduled departure time, no refund will be issued.
Q. Can the item be carried on board?
A. Item cannot be carried on board. Please be sure to check your item at the departure check-in counter or at the automatic baggage check-in machine.
Q. Will there be excess baggage fees for depositing the item?
A. Please pay excess baggage fees due to item deposits in accordance with JAL regulations.
Q. Are export quarantine procedures necessary when leaving Japan or upon arrival at the destination?
A. JAL will handle all necessary export quarantine procedures. No quarantine procedures are required when leaving Japan or upon arrival at the destination.
The item includes the following documents and certificates:
For the United States:
・Export Quarantine Certificate issued by the Animal Quarantine Station of the Ministry of Agriculture, Forestry and Fisheries of Japan
・Meat Hygiene Certificate issued by the Ministry of Health, Labour and Welfare of Japan
・Documents from the United States Department of Agriculture that demonstrate the conditions for personal consumption beef exported from Japan to the United States as a portable item
For the Republic of Singapore:
・Export Quarantine Certificate issued by the Animal Quarantine Station of the Ministry of Agriculture, Forestry and Fisheries of Japan
Export Quarantine Certificate
In accordance with the "Export Inspection Guidelines for Livestock Products" set by the Animal Quarantine Station of the Ministry of Agriculture, Forestry and Fisheries of Japan, livestock quarantine officers at animal quarantine stations at departure airports conduct export quarantine inspections and issue export quarantine certificates.
Meat Hygiene Certificate
The Ministry of Health, Labour and Welfare of Japan ensures that the meat has been slaughtered, processed, packed, and sealed at facilities (as of December 26, 2023, there are 16 facilities nationwide) certified as meeting the requirements set forth in the "Transactions for Export Meat to the United States." This certificate is issued by local government inspectors appointed by the Ministry of Health, Labour and Welfare.
Q. What should I do if the quarantine officer points out the Wagyu beef when I arrive at the destination?
A. If necessary, please present the enclosed documents that came with the item to the local quarantine officer.
Q. Do I need to go through customs when I arrive at the destination?
A. Customs declaration may be required at the arrival airport, so please complete the necessary customs declaration in accordance with the laws of your destination.
Q. I forgot to pick up the item when I arrived.
A. We will dispose of items that have not been collected. No refund will be issued.
About the Item
Q. How do you source Wagyu beef?
A. The items in this service are manufactured, procured, and sold by the following parties:
(1) Producer: Wagyu beef producers in various production areas (the production area varies depending on the product)
(2) Manufacturer: Operators of export meat handling facilities as defined by the Ministry of Health, Labour and Welfare's guidelines
(3) Procurement: JA Zenno Meat Foods Co., Ltd. (Minato-ku, Tokyo)
(4) Seller: Tsuchiya Co., Ltd. (Yokoshiba Mitsucho, Sanbu District, Chiba Prefecture)
Products sold through this service (the production area varies depending on the product) are processed at an export meat handling facility as specified in the guidelines of the Ministry of Health, Labour and Welfare of Japan. They are vacuum-packed, stored frozen, and undergo strict quality control.
Q. What is the expiration date?
A. The expiration date is 96 hours from the time of packaging when kept in a refrigerated environment. Please check the packaging time listed on the exterior of the package.
Q. How are the items insulated?
A. Items during transportation are packed with styrofoam ice packs of -51°C, and are sealed with a quality control so that the surface temperature is maintained below approximately 5°C.
From the time of packaging, we guarantee the following refrigeration environment (where the surface temperature of the item is maintained below approximately 5°C).
・Sliced meat and Steak meat: 24 hours from packaging
・Block meat: 28 hours
Packing times will be listed on the outer box of the item. We do not guarantee the quality of items that exceed the refrigerated warranty period or the quality of items that exceed the expiration date.
When packing, we include "WarmMark" which measures the surface temperature. Please check the packaging contents after receiving the item at the local airport. If the measuring device changes to red, we will refund the item price, so please contact JAL.
Q. How should I store the item after I pick it up?
A. After removing the item from the styrofoam, please store it in a refrigerator kept below 5°C. We cannot guarantee the quality if it deteriorates after removal.
Once the item has been opened, please consume it immediately. Re-freezing the item cannot guarantee its quality.
When cooking, please ensure the item is thoroughly cooked before eating. We cannot guarantee the health effects if consumed undercooked.
Q. Is the item duty-free?
A. The item is not duty-free.
About Orders
Q. How can I confirm my order?
A. Once you place your order, we will send you the following email:
1. Order completion: Once your order is completed, you will receive an email entitled "Confirm your order details - Order number: #9999 (4 digits will be included)" at your registered email address. Please check that there are no errors in your order.
②Notes on using the service: Around 6pm on the day you place your order, you will receive an email entitled "[JAL Wagyu Souvenir Service] Notes on using the service" at your registered email address. Please be sure to check the points to note when using the service.
③ Two days before your boarding: If you are two days before your boarding date, you will receive an email entitled "[JAL Wagyu Souvenir Service] It has now been two days before your boarding date." Please note that orders cannot be cancelled 48 hours before the scheduled departure time on the scheduled flight timetable.
Q. I ordered the wrong item.
A. If you have made an error in your order, please contact us through the inquiry form at least 48 hours before the scheduled departure time. Changes or cancellations due to user circumstances cannot be made within 48 hours of the scheduled departure time.
Q. Can I purchase multiple items and quantities in a single order?
A. Yes, it is possible to purchase multiple items and quantities in one order. However, please note that orders exceeding the weight limit for meat specified by each country are not allowed.
a) You can bring up to 22.6kg (50lb) of meat per person from Japan to the United States.
b) You can bring up to 5kg (11lb) of meat per person from Japan to the Republic of Singapore.
Order changes, Cancellations and Refunds
Q. How can I change my order?
A. If you would like to change the order, please cancel your first order and place your order again.
Q. How can I chage the flight?
A. You can change your flight at least 48 hours before the scheduled departure time. Please inform us of your request to change via the inquiry form. Changes cannot be made for user reasons within 48 hours of the scheduled departure time.
Q. How can I cancel my order?
A. Cancellation is possible up to 48 hours before the scheduled departure time. Please inform us of your wish to cancel via the inquiry form. Cancellations due to user circumstances are not possible within 48 hours of the scheduled departure time.
Q. The type, quality or quantity of the item differed from the order.
A. We will refund the full price of the item. Please notify us through the inquiry form. You will need to bring or mail the item to the designated location specified by JAL at your arrival destination. JAL will contact you separately with the location details.
Q. My flight has been cancelled.
A. If your scheduled flight is canceled, please inform JAL at least 48 hours before the scheduled departure time.
If the flight is canceled within 48 hours of the scheduled departure time and before you have received the item at the JAL ABC counter (departure lobby), we will either change the service date or refund the full price of the item.
If the flight is canceled within 48 hours of the scheduled departure time and after you have received the item at the JAL ABC counter (departure lobby), please return the item to the JAL ABC counter (departure lobby). We will refund the full price of the item.
Q. My flight has been delayed, and the arrival time has exceeded the refrigerated guarantee period.
A. We will refund the full price of the item. Please notify us through the inquiry form. You will need to bring or mail the item to the designated location specified by JAL at your arrival destination. JAL will contact you separately with the location details.
Q. The "WarmMark" included with the item turned red within the refrigerated guarantee period.
A. We will refund the full price of the item. Please notify us through the inquiry form. You will need to bring or mail the item to the designated location specified by JAL at your arrival destination. JAL will contact you separately with the location details.
Q. The item was not loaded onto the flight.
A. We will refund the full price of the item. Please notify us through the inquiry form.